Water Ionizer Maintenance

Internal Cleaning

Just like a coffee maker, Water Ionizers require some maintenance. Descaling is a simple yet effective way in making sure your machine works at peak performance. We recommend you descale the machine at minimum 9 months when you change the filter. Citric Acid can be used in substitute.

Descaling solution – Click here

Counter top

Place the ionizer below the diverter adapter, this will ensure the solution soaks inside the machine and does not leak or run out through the residual hose.
Remove the internal filter by popping the top corner cover and unscrewing the cap, discard filter. Empty out any water in the chamber.
Pour the citric acid into a drinking glass (about 2 tablespoons) and fill with hot water, then stir solution.
Empty solution into filter chamber, wait 30 seconds and top off with any left over solution. Screw cap back on.
Let solution soak for no longer than 1-2 hours, then run warm water through your machine for 5 minutes.
Unscrew filter cap and insert new primed replacement filter & Done!

Under counter

Remove the internal filter by popping the top corner cover and unscrewing the cap, discard filter. Empty out any water in the chamber.
Pour the citric acid into a drinking glass (about 2 tablespoons) and fill with hot water, then stir solution.
Empty solution into filter chamber, wait 30 seconds and top off with any left over solution. Screw cap back on.
Let solution soak for no longer than 1-2 hours, then run water through your machine for 5 minutes.
Unscrew filter cap and insert new primed replacement filter & Done!

Aqua Ionizer Pro® Replacement Internal Filter:

Aqua Ionizer Deluxe® water ionizers use a standard internal filter which last 4000L or 9 months, whichever occurs first. If you have low pH, the internal mineral filter will be used which is good for 6 months.

The video to the right will demonstrate how to replace the internal filter in just a few steps.

Something important to remember is priming the filter, run it under water or place it in a bag full of water for a few minutes.

Whenever you change the filter, you will want to reset the SET indicator, do so buy holding down the SET button until a beep occurs, about 10 seconds. It will illuminate again after 4000L liter passes.

If you are looking for replacement filters, go HERE.

External Filter Replacement (Dual Stage)

An optional but recommend accessory is the External Filtration option. This filter can be used with any Water Ionizer on the market, and removes things like fluoride, lead, heavy metals, chlorine, bacteria and much more. With general use the filters last 18 months or 8000L, whichever occurs first. If you have harder water you will need to replace these more often.

Watch the video and see how easy it is to replace the filters.

External Filter Replacements HERE.

Deep Clean

Something to consider every so often is an intensive cleaning of the machine, a deep clean. If you fail to regularly descale, or live in harder water areas like New York, you may need a deep clean to get back up and going. The cost is $149.95 and shipping is paid both ways, we will email you a shipping label. If you own the ionHealth™ line (Silver, Touch, and Pro) or the Aqua Ionizer Deluxe™ 9.5 the cost of the service and shipping back is free. If you are outside the USA, you are required to pay for shipping.

We receive package and perform the following.
2 hours on our heavy duty descaler machine ensuring zero buildup and perfect flow rate.
pH testing and calibration if any settings are not testing correctly.
Replace any damaged parts or fittings.
Wipe down the machine.
Replace internal filter with new OEM replacement.
Mail back to provided address.