Satisfaction Guarantee & Warranty

Satisfaction Guarantee: 

All our products come with a 60-Day Satisfaction Guarantee. If you are not satisfied with the product, you can request a return within 60 days of the original purchase date. You can do this via email at help@realspiritusa.com or by calling our customer service team at (888) 601-5886. Once we receive the item(s), we will promptly process your refund, which will be credited back to your original payment method. If you receive the wrong product or your product is damaged, please contact our customer service team at (888) 601-5886 (M-F 9am-4pm PST) as soon as possible to resolve the issue. Your satisfaction is our priority, and we'll ensure that you're a happy customer! Please see our Refund & Return Policy for additional information.

Warranty Coverages

Aqua Ionizer Pro®/Deluxe® 7.0/7.5/9.0/9.5/ionHealth™:

VIP Lifetime Warranty: Covers parts, labor, or full unit replacement at any time.

Exclusive Aqua Ionizer Deluxe® 5.0/5.5:

First 5 Years: Free repair or replacement for defects in materials and workmanship under normal use (excluding wear and tear).

After 5 Years:

• Contact Aqua Ionizer Pro for repairs.
• You pay shipping and labor costs.
• If repair costs exceed 30% of the current retail price, get a similar or upgraded unit at 30% of the current retail price.

Installation Kits:

Free repair or replacement for up to 1 year from original date of purchase.

Claims Process

• Notify Aqua Ionizer Pro immediately upon discovering a defect.
• If additional inspection is needed, you will receive return authorization and shipping instructions.
• Ship the product with your contact information, proof of purchase, and defect description.
• You cover shipping to the service facility; Aqua Ionizer Pro covers return shipping within the contiguous US. Customers outside the contiguous US must also cover the cost of return shipping.

Exclusions

• Normal wear and tear.
• Use of third-party equipment or filters.
• Damage from negligence, including accidents, unreasonable use, incorrect water supply, improper cleaning, or use of third-party equipment or filters.
• Replacement filters, disposable parts, and supplies (e.g., cracked screen, broken spout, cut power cord).
• Use outside North America with voltage higher than 110/120 Volts AC.

Terms

• Our warranty is for residential use only.
• Warranty void if the case seal is broken or tamper system is activated.
• Only authorized Aqua Ionizer Pro technicians should service the unit.
• Warranty is non-transferable and not valid for third-party or reseller purchases, except verified dealers.

Water Damage Liability Statement and Waiver

Aqua Ionizer Pro, or its parent company, Real Spirit USA, Inc accepts no liability, nor offers any warranty or remedy for damages of any kind in regard to water damage caused or reported to be caused by leaks from hoses, fittings, or directly from any of our products.

Further, Aqua Ionizer Pro, or its parent company, Real Spirit USA, Inc, does not warrant or accept any liability in regard to installation. Any installation is the sole responsibility of the owner or the third-party installer, plumber, or contractor.

Basic care and maintenance by the owner/user of this equipment is entirely the responsibility of the owner/user, as Aqua Ionizer Pro, or its parent company, Real Spirit USA, Inc, assumes no responsibility for misuse, faulty installation, or variations in water pressure or quality. Other than what is expressed in our products warranty, Aqua Ionizer Pro, or its parent company, Real Spirit USA, Inc, accepts no additional liability for these foregoing statements or other ‘Acts of God’.

By acceptance of delivery and installation, you agree to hold Aqua Ionizer Pro, or its parent company, Real Spirit USA, Inc, harmless for any water damage caused by leaking water or for any other reason.

As a good faith gesture here’s what we recommend if you notice a leak:

• Turn off your unit and unplug it from the power source.
• Disconnect and close off the water supply.
• Contact our Customer Service department @ (888) 601-5886 for assistance.

All installations should be approved by a nationally recognized P.I.P.E. or other certified contractor.

-P.I.P.E. is the parent company of the National Inspection Testing and Certification Corporation, known in the industry as National Inspection Testing Certification (NITC).

Public Statement  

Products offered for sale herein are not intended to treat, cure or prevent any specific disease or health condition, any warranties implied or expressed shall strictly pertain to product performance as stated in our product owner/ operator manual, and the ‘Limited Lifetime Warranty’, as stated within the terms of our warranty which outlines the limits of our liability.

Product reviews, health testimonials, videos or statements of purported benefits from drinking alkaline ionized water made by individual users expressed on this website are solely the opinion and statements of those individuals and as such have been freely made by those individuals and do not represent a researched, verified or informed opinion by the company.

Any statements regarding our products on this web site have not been evaluated by the United States Food and Drug Administration (FDA) or the AMA and are not intended to diagnose, treat, cure or prevent disease.

Please be advised when contacting Aqua Ionizer Pro or Real Spirit USA either by telephone, chat, email, or other means, we are informing you that the representative you are speaking with may not be a licensed medical professional. Therefore, please be notified, that Aqua Ionizer Pro or Real Spirit USA does not provide medical advice or make direct or indirect claims for any cure of any medical condition that is unknown, or made known to our company or representatives, either by phone or written communication. We highly recommend that you speak with your licensed health care professional, or medical doctor before beginning any diet modification or exercise program. If you are currently taking medication and are concerned about the use of ionized, filtered water, please consult your physician. If you believe you already have some form of medical condition (prior to purchasing our products) and you are not under the care of a physician, then it is understood by you and acknowledged by you when you purchase our products that any information on our website or found in our company or product printed materials shall not be used by you as a self-diagnosis tool or health guide in order obtain a specific health outcome, nor is there any implied offer or guarantee of a curative result and as such, you acknowledge and understand that Aqua Ionizer Pro and Real Spirit USA are hereby released by you of any and all liability. Our staff will not provide health advice or medical consultation. Your purchase contract is your full acknowledgment of this statement.