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All Our products come with a 100% 30-day Satisfaction Guarantee. If you receive the wrong product or it is damaged, please contact Customer Service at: 888-601-5886 (M-F 9-5 PST) as soon as possible so we can determine the best way to resolve the problem to your satisfaction. If you are not 100% satisfied with our products, please request a return authorization number (RA#) to return the product Real Spirit USA 320 S Rock blvd Ste 210 Reno NV 89502 within 30 days of the original purchase date back . Our 30 days satisfaction guarantee applies to the Aqua Ionizer Deluxe, models: AWL-7000 and AWL-9000 with the exception of promotional units and international voltage water ionizers.
Returned merchandise must include all original components, literature, warranties and packaging in the same salable condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Merchandise that has been damaged, cosmetically or otherwise, by the purchaser and/or as a result of misuse may not be accepted for full refund and may be subject to a refund adjustment. Any conditions outside of our standard 30 day satisfaction policy may be subject to a refund adjustment. Any filtration must be unused for a full refund, used filtration does not qualify for any refund. Open box and like new units are excluded from any return policy.
Aqua Ionizer Pro and its parent company, Real Spirit USA, Inc., offer a Lifetime Limited Warranty on all its water ionizers to the original consumer purchaser under the following terms and conditions:
Aqua Ionizer Pro and Deluxe 7.0 models; a) For the first 5 years from the date of original purchase, we warrant the unit to be free from defects in materials and workmanship under normal operation and use and we will repair or replace any defective part(s) or, at our discretion, replace the entire unit free of charge. b) After the first 5 years, we continue to stand behind your purchase for as long as you own it. Should the unit need to be repaired, we will provide the replacement parts at no charge to you. You will be responsible only for the cost of labor to replace the parts. Should the estimated cost to repair the unit exceed 20 percent of the unit’s original suggested retail price, we will provide you the customer with an entirely new replacement unit of equal or greater original value for 20 percent of the original suggested retail price.
By Purchasing the Aqua Ionizer Deluxe 9.0/9.5® your warranty period is extended beyond the ‘Limited Lifetime Warranty’ to a ‘No Time Limit Warranty’ on parts and labor or a full unit replacement should your Aqua Ionizer Deluxe 9.0/9.5 fail at any time now or in the future while in use by the original purchaser.
Whether in the first 5 years or subsequently, upon discovery of a product defect, you should immediately notify Aqua Ionizer Pro via telephone or email the exact problem you are having to the best of your knowledge. If it is determined to need additional diagnostic inspection, then we will provide you a product return authorization and shipping instructions. You should ship or deliver the product to the designated service location, accompanied by your name, address and telephone number, proof of purchase date and a description of the defect. The customer is responsible for the cost of shipping the unit to the service facility. However, following repair or replacement, Aqua Ionizer Pro will cover the cost of shipping the unit back to the consumer within the continental United States. Customers outside the continental United States must also cover the cost of return shipping following repair or replacement.
The warranty does NOT include unusual wear, damage resulting from accident or unreasonable use and also does not include replacement filters nor other disposable parts and supplies. *Unreasonable use also includes using the unit outside of North America and in countries were the voltage may be higher than 110/120 Volts, which is the normal operating range of our products. **Additionally the warranty will become VOID should the case seal be broken and the tamper system activated which shall indicate the unit cabinet was opened for purposes other than authorized by the company. It should be noted that any electronic unit should be serviced only by an authorized service technician duly certified by Real Spirit USA, Inc. All warranties are non-transferable and remain registered to the original purchaser.
Aqua Ionizer Pro water ionizers and filters are covered by our limited Lifetime Warranty* Aqua Ionizer Pro or its parent company Real Spirit USA, Inc accepts no liability, nor offers any warranty or remedy for damages of any kind in regard to water damage caused or reported to be caused by leaks from hoses, fittings or directly from any of our products.
Further Aqua Ionizer Pro does not warrant or accept any liability in regard to installing our Ionizer units, hoses, or additional valves or filters. Any such installation is at the sole responsibly of the owner or the third party installer, plumber or contractor.
The customer/ user by purchasing our products accepts full responsibility for insuring that the proper acceptable water pressure is present at the time of installation (as stated in the owners manual). Water pressure is controlled by the supplier or the home owner and cannot be controlled or guaranteed by Aqua Ionizer Pro or its affiliates.
Product reviews, health testimonials, videos or statements of purported benefits from drinking alkaline ionized water by individual users expressed on this website are solely the opinion and statements of those individuals having contacted the company and as such have been freely made by those individuals and do not represent a researched or informed opinion by the company.
Customer/user statements of health claims or outcomes have not been reviewed by the AMA. They are the expressed opinion and/or personal experience of the customer/author/user and have not been verified by the company or any reported governing agency. New research and information on wellness and disease prevention continually becomes available by reputable sources, therefore it is our recommendation that customer’s research and verify such information directly with their doctor or registered health care provider.
Products offered for sale herein are not intended to treat, cure or prevent any specific disease or health condition, any warranties implied or expressed shall strictly pertain to product performance as stated in our product owner/ operator manual, and the ‘Limited Lifetime Warranty’, as stated within the terms of our warranty.