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In order to receive a FULL REFUND (excluding rush shipping) you must contact our Sales and Customer Service department and return the items within our 30 Day satisfaction period from date of purchase. You can request a RA# to return all items to Real Spirit USA 320 S Rock blvd Ste 210 Reno NV 89502 within 30 days of ordering your product. Upon receipt of your complete original order you will receive a full refund (minus rush shipping if any, or used consumables such as filters in some cases, please discuss with your customer service specialist for additional details). Note: Outside of this 30 day period some additional reasonable charges may apply. Ultimately, your satisfaction is our goal. See our warranty and additional information regarding refunds: https://aquaionizerpro.com/pages/warranty
Aqua Ionizer Pro's Lifetime Limited Warranties – Including Our Unique ‘One-of-a-Kind’ 30-Day Satisfaction 100% Guarantee Satisfaction Guarantee: All Our products come with a 100% 30-day Satisfaction Guarantee. If you receive the wrong product or it is damaged, please contact Customer Service at: 888-601-5886 (M-F 9-5 PST) as soon as possible so we can determine the best way to resolve the problem to your satisfaction. If you are not 100% satisfied with our products, please request a return authorization number (RA#) to return the product Real Spirit USA 320 S. Rock Blvd., Ste., 210, Reno, NV 89502 within 30 days of the original purchase date. Our 30 days satisfaction guarantee applies to all of the Aqua Ionizer Pro®/ Deluxe® models with the exception of promotional units purchased, clearance, open box/like new units, financed units, and international voltage water ionizers. Returned merchandise must include all original components, literature, warranties, and packaging in the same sellable condition in which it was received. Refunds for returns will cover the product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges, incurred by Real Spirit USA, and will be deducted from the refund for any refused packages including “Return to Sender.” Merchandise that has been damaged, cosmetically or otherwise, by the purchaser and/or as a result of misuse may not be accepted for a full refund and may be subject to a refund adjustment. Any conditions outside of our standard 30-day satisfaction policy may be subject to a refund adjustment. Any filtration must be unused for a full refund, used filtration does not qualify for any type of refund. Purchased ‘Open box’ and ‘like-new unit’s are excluded from any return policy.