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Continue ShoppingRefund & Return Policy
In accordance to our Satisfaction Guarantee, you have 60-days to request and complete your return in order to receive a refund.
How to Receive a Refund:
To receive a refund, first contact customer service for a Return Authorization (RA) number. Then, label your return with the RA# and send it to Real Spirit USA, 320 S. Rock Blvd., STE 210, Reno, NV 89502. You are responsible for return shipping costs. If we provide a shipping label, the cost will be deducted from your refund. Products must be returned in their original or approved cartons in "like new" condition; any damages will reduce the refund amount. Include all original parts, literature, warranties, and packaging. Remove used consumables (e.g., filters) and ensure units are clean and dry before shipping. Refunds will be provided for unused consumables, while the cost of used ones will be deducted from your refund.
Terms:
Original and upgraded shipping costs are non-refundable, including refused, "Return to Sender," and undeliverable packages. Items must be returned and received within 60 days of the original purchase date. Upon our receipt of your complete order, you will receive a full refund minus applicable shipping charges, costs of used consumables, and any fees based on the item's condition. Returns made after the 60-day period will incur a restocking fee and additional charges. Promotional, clearance, certified, open box, like-new, financed, or international voltage units are not eligible for refund or return.